who we are

SMC IT SOLUTIONS (Pty) LTD was founded in 2012 by Sadhasivan Chetty, whom apart from attaining & updating numerous Professional IT Certifications throughout the years, has undoubtingly earned the title of an IT Pro with over 10 years’ experience. He is currently pursuing a BS degree in Software Engineering at Belgium Campus. We are certified partners with our chosen hardware & software vendors who offer innovative and reliable products that are used by majority of the Fortune 500 Companies.

Our company provides installation and maintenance of computer hardware, software, network administration, server management, server virtualization for enterprises, training, consultation and recommendations about future planning and development of IT Infrastructure. We provide these services in an effective and efficient manner which will ensure maximum access to and implementation of technology services and resources.

We ensure prompt service to all our clients, diminishing company downtime or loss of business.

company strategy

PURPOSE

To be a leader in the IT Industry by providing enhanced services, relationship and profitability.

CORE VALUES

We believe in treating our customers with respect and faith, we grow through creativity, invention and innovation, we integrate honesty, integrity and business ethics into all aspects of our business functioning.

GOALS

  • National expansion in our Industry and develop a strong base of key customers
  • Increase the assets and investments of the company to support the development of services
  • To build a reliable reputation in the field of modern IT Infrastructure & Solutions thus becoming a team player in the Industry
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VISION

To provide professional technology services that exceeds the expectations of our esteemed customers.

MISSION

To build long-term relationships with our customers and clients and provide exceptional customer services by pursuing business through innovation and next-generation technology.

OBJECTIVES

Optimize cost and maximize revenue through effective management and profitable growth. Employ an integrated approach to ensure uninterrupted service availability for our customers through proven & incident-free operations. Attain efficient and effective world class organizational capability

business principles

Our business principles direct how our business strategy is executed. They set the standard for how we make informed and commercial decisions. They underpin the business conduct of all our employees and, together with our values, play a critical role in protecting and enhancing our reputation and improving business performance.

We are committed to the following business principles:

  • Performance-focus: drive leading, competitive levels of performance, act with urgency and intensity, prioritize, simplify
  • Quality: pursue excellence
  • Efficiency: focus on cost discipline and process efficiency
  • Customer-focus: provide outstanding customer experience
  • Financial strength: maintain capital strength and liquidity
  • Risk management: be enterprising and commercial, understand and be accountable for the impact of our actions, take prudent decisions
  • Speed: be fast and responsive, make principles-led decisions
  • Integrated: align our team and breakdown silos
  • Sustainability: take a long-term outlook, understand the impact of actions on stakeholders, brand and reputation